?I just tried calling Suffolk Secrets again - no luck - just directed to the web site.I visited their shop, but everyone is working from home. Zero star rating would be more accurate. Suffolk Secrets is proud to offer the best choice of self-catering holiday cottages on The Suffolk Coast. Secret Escapes is an exclusive members only travel club offering our members huge discounts and great deals on hand-picked luxury hotels and holidays Along a quiet lane in the Suffolk village of Troston lies St Mary’s church. Harbour Cottage - 4 Bedroom Holiday Cottage in sleeps 6 people with wifi, parking, a garden perfect for last minute breaks 595 2110 44. Very very poor form on all counts.Suffolk Secrets-please don’t post a reply as you have with so many others saying you really care about customer service (You clearly don’t) or that you hope we’ll try you again (we clearly won’t). Told one week before our stay that check in was at 7pm not 4pm. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down on this occasion. We had no hot water all weekend and despite trying to contact Suffolk Secrets for some financial compensation they don’t clearly want to know. No response to emails. (Trading under Original Cottages). Booked with SS for a family holiday, paying a substantial amount of money for a week in Halesworth. Having stayed in a cottage in Kent 2 weeks earlier, and as we're in COVID times, we were expecting a sparkling clean place.It was dirty. I would not recomend this company to anyone. We want to do all we can to ensure we provide the level of customer service we pride ourselves in, we hope that you will allow us to demonstrate this to you in the future. All the credits for Alex Redgrave who helped me with the setting up of my listing. We are truly sorry to hear about your experiences, We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that. Please instead have the courtesy to give me a call. 595 2110 44. A disgusting oven that hadn't been cleaned for what looked like an age. Alex is very professional and does a amazing job.Highly recommend, Alex was really friendly and helpful in getting my business listed. My emails have gone unanswered as has my letter to one of the directors. It's now 11 days later and still no reply.I wonder whether the owners of Little Meadows in Walberswick know how their cottage is being presented??? Totally excellent service from Alex - Really please with my Fitness Class business page provided. Very professional and excellent communication. Very helpful and brilliant service. We've used many UK holiday letting companies over several decades but in our experience Suffolk Secrets is the worst by a country mile. There was no hard sell which would have put me off, nothing was too much trouble and he worked quickly and efficiently to get my business listing right, and live quickly, just what I wanted. Thankfully just two adults but still with 10 hours to clean the cottage you would hope they would have noticed the water dripping through the airing cupboard into the kitchen. We rented a cottage through Suffolk Secrets for a week - sufficient time for us to be able to get to see all the attractions of this lovely area. We are sorry to hear about the issues however these were never reported to us meaning we did not have the chance to rectify anything for you. COVID restrictions did indeed change and resulted in the house being unavailable to us. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. No need to register, buy now! We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. Alex was very helpful and easy to deal with. We are truly sorry to hear about your experience, we hold all our properties to the highest of standards and we apologise that you didn't feel we delivered that on this occasion. We got a refund but were very disappointed to find ouselves driving straight home again one Saturday afternoon. Reviews from Suffolk Secrets employees about Suffolk Secrets culture, salaries, benefits, work-life balance, management, job security, and more. VAT No. We had to thoroughly clean everything ourselves before use. Hello Angharad. Alex is very helpful and a great "copywriter" The listings are professional and extremely well done and so easy to do! Took ages to get hold of Suffolk Secrets who blamed the owner. Visitsuffolk.com is run under contract by Visit East Anglia Ltd.. Visit Suffolk works alongside Destination Management Organisations (DMOs) throughout the county to support tourism development and engagement with local businesses, with the overall objective of continuing to increase visitor numbers and spend within the county by promoting the county’s offer at a regional and national level. However when we got there it was absolutely disgusting. Thank you so much, we look forward to our next visit." Reviewed 5 August 2011 . The accommodation itself we stayed at had several health and safety issues such as a non operational carbon monoxide detector and a boiler that was last serviced 4 years ago.Our check-in time was 7pm and check-out time 9am to allow for extra cleaning during covid but the oven still had food debris in it and the glasses were smudged and dirty. Customer service is very helpful and quick in setting up advert and assisting with best presentation for your business. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Leave a Suffolk Secrets review to help others save money with the best cashback offers around. We were out of the house by the 9am departure time but stayed in the car park saying our goodbyes till around 9.30, at which time the cleaner turned up and was rude to us saying we need to leave because of social distancing (she never even got out her car so don’t think she was hugely at risk...) and that they had a very tight turnaround (10 hours....).On passing on these complaints to Suffolk secrets (there were more- Very small and uncomfortable beds, no blinds in one room, no cot mattress,...) We were again dismissed saying they didn’t think any of these things were an issue and we should have contacted them on arrival (I suppose this would have been at night after fighting to get our children fed, bathed and beds set up etc...).It is clear this company are using the current coronavirus pandemic to make their lives easier and make a bit of extra money at the expense of their guests (and quite possibly the property owners if they are unaware of the poor management). Unclean holiday property in Aldeburgh (booked July 2020). Suffolk Secrets would have had 8 hours to clean the place. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. Pretty Poor Experience of Suffolk Secrets. The volume of transfers and refunds our team have needed to work through has been in the thousands, due to the sheer volume of enquiries, we are not able to get back to you as quickly as either you or we would like. Suffolk Business Directory has 5 stars! How can that be Covid safe! Subsequently we received a confirmation e-mail from Suffolk Secrets confirming the booking. Top service from Alex for help getting listed and also for updating the listing to remain relevant. Used tissues in one of the storage tables and the bins were full to overflowing. I understand COVID difficulties but an extra three hours and the short notice seemed unfair. The Suffolk Sourcing partnership was established in 2010 by Suffolk County Council, and the Suffolk District and Borough Councils to look at the potential for collaborative working in procurement and to offer a one-stop-shop for suppliers wishing to do business with the councils. Suffolk Secrets is the county's leading holiday cottage letting agency. All rights reserved. The owner made them aware several days earlier of the problem and had then gone away on hols himself. Suffolk Secrets Each of Suffolk Secrets 500+ cottages have been independently assessed for quality by VisitEngland. I will recommend him to everyone with pleasure. Suffolk Secrets Reviews. Great directory for seeking out local business. We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. We are truly sorry to hear about your experience,we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. Contact us 0203 637 0812 {{ ui.openText }} Instant book Professionally managed ... Suffolk Secrets are delightful to deal with and Barnaby Cottage was perfect in every way for our family weekend. Since then I have heard nothing. We booked a house for Easter when it was becoming clear that we would be unable to travel abroad. Alex was very quick to change the class details when I needed him too. We have had to buy everything. I can now see this is obviously a regular occurrence based on the other reviews here!Before we arrived we were notified the check in and out times had been changed to allow for extra cleaning due to covid. © 2020 Trustpilot, Inc. All rights reserved. Definitely recommend :) !!! Definitely a site to promote your business and get your details out there - Thank you Alex and Suffolk Business Directory, Highly recommend Alex Redgrave very Professional sorted out our listing and created an amazing logo for our business, great communication and went the extra mile, excellent customer service and wouldn’t hesitate to use again, Alex is absolutely spot on so helpful all the way through the process,really good for buissness highly recommended . As other reviewers have noted, this company seems to have only one aim, which is to take your money. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Five stars are not enough :), Great service from Alex, he really went the extra mile to make our listing as good as it could be. We are booked into the same property through Suffolk Secrets for next year and hope to continue for many years to come. Then there is their customer care. Huge collection, amazing choice, 100+ million high quality, affordable RF and RM images. The newest deals & coupons will be delivered to you regularly. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. We're very sympathetic to companies affected by covid but their response has been unacceptable. Arrived at the new COVID time of 7pm on a wet miserable day trying to kill time in Suffolk. Totally 11 Suffolk Secrets promotions & coupons are collected and the latest one is updated on 12th,Oct 2020. Er du enig i bedømmelsen af All2day? Starta en online-diskussion om suffolk-secrets.co.uk och skriv en recension This was a real pain as we’d booked a food delivery and we have young children who we needed to feed well before check in time. We queried this before arrival but were sent a standardised response. )They were keen that we should accept a Transfer to an alternative rather than a Refund, after a few exchanges we accepted the AlternativeAt the Start of the Lockdown we contacted the company and told them, as we are in our mid seventies we would not be holidaying again until a Vaccine was on the market, as such we suggested they put the Cottage back on the market and Refund our deposit. Alex Redgrave is an amazing man, dedicated to getting your advert perfect, he works endless hours into the night and the results are brilliant. UNVERIFIED Business - See the SafeBuy® Universal Rating for Suffolk Secrets - suffolk-secrets.co.uk via Safebuy.org.uk. Very happy. Unbelievably poor customer service. Due to government restrictions on no more than 2 households holidaying together I asked for either a refund of my deposit of £807 or a reduction in the booking fee as only 2 households would be able to holiday together. Alex at suffolk buissness directory spot on so helpful . We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. In regards to our arrival and departure times these have been put in place with the help of clinicians and public health consultants to help to minimise risk and keep everyone safe. © 2020 Trustpilot A/S. Needless to say I will not be booking with them again. Recommend that all local business advertise themselves on this platform. Inaccurate property description on website. Months later we got a refund but for the wrong amount. The properties are overpriced, over sold (flattering photos and estate agent speak descriptions that are technically accurate but don't mention the shoddy mattresses, uncomfortable furniture and threadbare carpets) and on one occasion the cottage was simply filthy. All of our holiday homes are assessed (star graded) for quality by VisitEngland so you can book with us safe in the knowledge that your chosen accommodation will be up to standard. I too have been hugely disappointed by Suffolk Secrets during the Covid 19 pandemic, having been a regular customer for many years.I booked Tynewold for 3 households for one week beginning July 31st. We couldn’t believe the service we received and effort put in for a listing that is free! Check this Suffolk Secrets Coupon Page often and get things you need for less with latest Suffolk Secrets Discount Code, Promotional Code and deals. With a very late check in of 7pm and very early check out of 9am we were frustrated and felt as if a whole day of our holiday had been taken off us. Established in 1995, Suffolk Secrets has become the county's leading holiday cottage letting agency with a collection of over 500 properties to choose from - that's more than any of the national holiday cottage companies you'll come across online. A pretty poor email came back a few hours later saying it would take 7 days to deal with the enquiry. Combine with … We expected a refund but after many attempts at communicating with them - some replied to, many others not, we were offered a voucher and no refund. Calling was no use. Disappointed with their lack of customer service and their cleaner who was clearly unable to spot a wet floor! Still waiting for refund having booked a holiday for June. We booked Sept 2019 for a Cottage in Lowestoft, within the month they contacted us saying it had been taken off the Market by the owner (Clearly they have no control over the Cottages they offer. We came from outside in the rain to inside and a flood. Unlikely to book again. He is responsive to messages and went above and beyond all my expectations. He made everything so simple for us. The property is nice, however when you pay the amount of money we paid you expect a certain amount back. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Trustpilot. With a choice of over 600 self-catering holiday cottages in Suffolk's most popular coastal hot spots including Southwold, Aldeburgh, Thorpeness, Dunwich, Woodbridge, Orford and Felixstowe to name a few. There are 70 Suffolk Secrets coupons for you to choose from: 13 Discount Code and 57 deals. Find a businesses trust across multiple review sites with a quick glance. Alex was really helpful with our listing, we highly recommend him. We had an emailed Cancellation within days, now after months of ignored email requests regarding our Refund plus hours of waiting for them to answer a phone we are putting the case to the CMA. Now to sit back and wait for the bookings to come rolling in!Highly recommend! Hold all our properties to high standards to you in the house being unavailable to us have independently! Not England ’ s review sites with a listing on the Suffolk Coast feels much further in! To you regularly buissness Directory spot on so helpful Secrets review to help others money. Let you down on this occasion the Class details when i needed him too the other delights... The property cleanliness and description, our team working through thousands of,. Around the loo and body fluids in the rain to inside and a months... 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