This was our second choice, but it worked our very well. Make It A Great Day! This was easily one of the best hotels I have stayed at recently. One of the best breakfast buffets I've experienced. The room had recently been updated and my children were comfortable on the sleeper sofa. Being new I was told it has new beds, all the king rooms are suites, and large tvs in the room. There wasn't a TV guide in our room so we had to spend some time surfing in order to find anything that we wanted to watch in our room. Pool tends to be cold. They work very hard to make sure our guest have a wonderful stay. Large televisions and good internet. #2 Best Value of 9 places to stay in Grandville. Looking forward to welcoming you soon. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We stayed at this hotel for a family reunion and there was nothing about it that was pleasant. Best Western Plus Grand Castle Inn & Suites Grand Rapids West - Best Western Plus Grand Castle Inn & Suites Grand Rapids West est situé au centre de Grandville à deux pas des centres de conventions et propose une piscine couverte et une piscine en plein air. Called the day after checking out and was told the room hadn't been cleaned yet so they will call me back. Caleb at the front desk is great!!! Be sure to eat out. We want to assure you availability of our breakfast and more options. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Global15603611798 Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. Recently renovated/built. Make It A Great Day. We hope you can consider us again after the experience you had in us. Check in was slow, despite no one in front of us. Joanne B, General Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear LadyJB44 Thank you for taking the time to write us a review. They have an exercise room that is very nice and the place is a very attractive place. So wrong! Noteworthy is the staff - what wonderful young folks they were. We're glad you had a great time with us and we look forward to serving you again. Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires. A good breakfast capped off a great stay. The bathroom was also spotless - Kudos to the housekeeping team. Free Wifi. The place is sparkling clean.The rooms are veary high end. No welcome getting as a preferred rewards member. If you are the bashful type and rooming with someone else I would ask for a room with a regular door. Best Western Plus Grand Castle Inn & Suites Grandville 3825 28th Street South West, Grandville, MI 49418: From $106 See Rates. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience. We stayed at this hotel for three nights during a recent visit in the Grand Rapids area. Your compliment to our breakfast service means a lot to us. The pool was a bit chilly as well. Also is very close to downtown. We were nervous going into our room not knowing what to expect. Check-in was easy and staff was friendly. Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for your online review and choosing to stay with us. Stayed two nights and was very pleased with this place. Best of all? Excursion52333486846, Berrien Springs, Michigan. We are so glad you found our location to be convenient and enjoyed the breakfast. I used it for my wedding and had no real issue with any of it. Best Western Plus Grand Castle Inn & Suites Grand Rapids West. The Grand Castle offers the ability to accommodate short and long rentals for personal and corporate housing. Hotel website. Vous recevrez d'ici quelques minutes votre mot de passe par email. Pool area was very nice, restroom in the pool area, foot and body showers ... nice. So helpful. Guest laundry facilities. She was rude and disrespectful to my elders. Everyone from the front desk to the housekeeping staff was beyond friendly and helpful. They were not prepared to host an event of this magnitude. The breakfast is not good. We will be adding that very soon. We called the front desk and they moved us to the third floor instead of the second. Just what I wanted. Stand up showers so no yuckie tubs. Clean well appointed rooms. A toute de suite ! Lots of different choices for breakfast to satisfy picky eaters. The rooms are suites with two TVs. There is a little convenience pantry for snacks and forgotten items. A lot of dust on several items Bathroom is dangerous as the shower curtain does not close good enough and water gets on the floor i slipped on it and got hurt! From check in to check out we have no complaints! She finally cleaned the shower and that was the last time we had any form of cleaning during our stay, even though we had the sign on the door flipped to welcome them to clean the room. Make It A Great Day! The staff was great and the location is near a mall and restaurants. She also instructed us to leave our belongings to one side of the room for the next day and ensured they'd be fine. All rooms include a microwave, fridge and coffee-making facilities. This was a clean and comfortable hotel. Only 4' deep witch was good for us. I do apologize that you had to wait to check-in. The breakfast was great as well. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience. We will be sure to share your comments with our team members as they work very hard to ensure that each guest has a wonderful experience. I was traveling for business and decided to stop here. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you Sally for sharing your awesome and flattering review. Sincerely, Duane Zuber Best Western Plus Grandville/Grand Rapids. We are thrilled that you enjoyed our new hotel in Grandville/Grand Rapids. First thing I did as I entered the room after setting down the luggage was wash my hands as I went to dry my hands I realized the hand towel had makeup or something on it. Moreover, it affords you the chance to surround yourself in Grandville's history. Right off the highway, convenient and easy to find. The food could have been better, but no hotel breakfast is truly great. The breakfast was okay. Best price guaranteed and exclusive deals. Our rooms were not thoroughly cleaned (there was dog hair in my parents' first room--my mom's allergic by the way), although the appearance of the hotel seemed new. Menu. Our community offers a range of living spaces, including studios, one bedrooms, two bedrooms, three bedrooms, and multi-level penthouses. Thank you for your amazing feedback to our staff. They had a ton of options to cater to everyone in the family and should get a 5 star for their breakfast. Best Western Plus Grand Castle Inn & Suites Grand Rapids West. Joanne B, General Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear Wade H, Thank you for your review. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear Vanessa, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. Close to good food and has a very friendly staff! This was a brand new hotel when we stayed there. We also had a problem with the lights in the same area, but she fixed it right away. buchster2, Thank you for rating your recent experience at our hotel. In our room specifically, my husband and I never saw a housekeeper come in and clean our room. The hottub wasn't working when I stayed which was unfortunate but not a deal breaker. Beautiful newly opened hotel with a great pool that was perfect for our weekend family get-away! The Grand Castle is a 522-unit residential apartment community in Grandville, MI. The staff was great and the location was good. Breakfast was very good. Abandoned Grand Castle Hotel – Closed Overnight (everything left) by Andre Hartslief April 7, 2020, 2:27 am 3.9k Views 14 Votes 18 Comments. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Cheryl M, Thank you for choosing our Best Western Plus Grand Castle Inn & Suites hotel. I suggest placing a sign up when the front desk person has to be away to attend to issues. The suite was stylish, clean and smelled good. Dear cmkanitz, Thank you for your kind compliment to our hotel and staff- thank you for the appreciation.We apologize for any inconvenience from our other guests being too loud and the bathroom door. I think I left my jacket in the room, but 4 days later I can't seem to get an answer out of them if they have it. Cumulez 10 nuits, pour en recevoir 1 gratuite ! WiFi and parking are free, and this hotel also features a spa tub. Make It A Great Day! Many of us had also requested early check-in online, yet we were told that it wasn't in their system so they weren't able to check us in yet. Loved the jacuzzi in the room. 6 yr. old. We are glad to learn that you had a comfortable and convenient experience. We look forward to your next visit and thank you again for staying with us Duane Zuber Best Western Plus Grand Castle Inn and Suites. We are thrilled that you enjoyed our new hotel in Grandville/Grand Rapids. Good WIFI, comfortable room, clean except the table between the beds was covered in a sticky substance. I would compare the style and comfort of this Best Western to 5 Star Boutique Hotels. It was clean and beautiful both in the lobby and the room. If we would have stayed another night, we would have had breakfast there again. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. There is some construction work going on behind the hotel but noise was not a issue. We look forward to seeing you the next time your travels bring you to the area Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for your business and choosing the Best Western Plus while in the area for business. Definitely my new go to in the area. We hope you will be back to see us again soon! Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you for your online review and yes we love suggestions. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Look out if you don't want $150 from your credit card frozen for a week! We appreciate your feedback, and are delighted that you enjoyed your stay with us. The young man at the front desk assured us he had checked it and it was clean. As well he recognized my Best western Rewards status. Very happy with every thing. We had a great time at this property. They also made sure to check in on us each day and make sure our stay was going smoothly! Will be planning another weekend trip soon! Make It A Great Day, jrcmestephens1221, Clinton Township, Michigan, Dear Mangopeppercake, Please accept our sincere apologies for the amount of the security deposit on your room during your stay at our Best Western Plus. This was interesting as we were told we couldn't do a late checkout to shower after the marathon. We had a good evening and woke up ready to travel. All units here are air-conditioned and feature a flat-screen TV, a living room, a well-equipped kitchen with a dining area, and a private bathroom with shower and a hairdryer. Book your stay at our Grandville hotel near Grand Rapids, MI. I did not care for the sliding barn door for the bathroom. I wasn't blown away by the staff service but it wasn't bad either. Overall, I would stay again. I normally stay at the Holiday Inn Express in town but this hotel is brand new and I paid a little less. Pool and exercise rooms were nice. The pool was really nice as well. Dear skyjayd, Thank you so much for taking the time to share your experience about your recent stay with us. In fact, it got worse. We appreciate for giving your stay a five star and we hope to serving you again here at Best Western Plus Grand Castle Inn & Suites. We were greeted and checked in by two wonderful ladies Joanne and Annie who got us into our nice clean room quickly. We hope the next time you are in the area that we will be your first choice! My son and I did not get a wink of sleep all night. We have contacted the website that you made your reservation through and have asked them to remove that requirement on reservations made for our property as we completely agree with you. The Grand Castle 3 BR City View Apt is set in Grandville and offers a terrace. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience. They even called us to ensure we were happy and satisfied with our room. Thank you for the kind words about our team and I will be sure to pass them along. Had a roll in shower with a lot of hcp. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We appreciate your five star review and we can't wait to serve you again! I had to wait around 10 minutes to check in because no one was at the desk. I would stay at this hotel again if ever in the Grand Rapids Area. One of few hotels that offer adult-sized TV of over 40 inches. Thank you also for the kind note about our team. The #1 Best Value of 9 places to stay in Grandville. Michelin Travel Partner traitera votre adresse email afin de gérer votre abonnement à la newsletter ViaMichelin. The breakfast was good and the staff were friendly. Thanks for rewarding our staff efforts in providing the best service to our guests. My son and I stayed there for a baseball tournament. Hampton Inn & Suites Grandville Grand Rapids South. I would also write the say for the lobby. Great pool. Duane Zuber Best Western Plus Grand Castle Inn and Suites. The hotel is a newer hotel ... the rooms are very well done and very quiet which was a HUGE plus. As for the room, the door to the bathroom was a sliding door almost like a curtain. My mother and I ended up in the General Manager's office; mind you, she wasn't the most respectful or polite either. Have had 1 maintenance issue with shower. Next time we go we will take advantage of the pool as well. There are plenty of dinning options nearby and the breakfast here was good to start your day. We are so pleased to hear that you enjoyed your stay and breakfast! The King Suite ( I guess all the kings are two room suites) was beautiful. They provided a great value at a great hotel. When you pass through the doors of your Grandville hotel, you'll be transported back in time. Everything in the hotel was in fantastic condition! I took my family to stay here while we stayed in Grand Rapids for our family Christmas. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. jackiewmaynard Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Membre du Programme de fidélité Best Western Rewards ? It is so rewarding to hear that we were able to provide a comfortable and convenient experience. I was unable to hear anyone in the rooms next to us or across the hall, which isn't always the case at hotels. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.Thank you for the five star review and we look forward to have you again. A terrace is available for guests to use at the apartment. Overall, we really enjoyed the stay and wish we could have stayed a bit longer with the amenities offered. We also enjoyed the hot tub. Called again the next day and was told they hadn't talked to housekeeping yet, but they hadn't forgot about me. I said my wife cleaned up the water on the floor so why change rooms at 7 pm!! Very clean and comfortable hotel, would definitely recommend and stay again! We are very happy that you enjoyed your stay. Very clean room, loved the decor! This hotel provided excellent value for the money paid. Rails. The Granville Hotel building dates back to the 1700's and has played a predominant role in Waterford's rich history. The staff was helpful, at first. Upon our return late in the evening on our door was the Do Not Disturt sign. The rooms were spacious. It was easy to get to and had a lot around it for fun. Inscrivez-vous à la Newsletter ViaMichelin! Staff was very friendly. bubjeffrey, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are so glad that we made your day super convenient and comfortable. La propriété remonte à 1986. Go somewhere else. Duane Zuber Best Western Plus Grand Castle Inn and Suites, afin de vous présenter les avis clients déposés sur ses hôtels, Politique de protection des données | Mentions légales et crédits. The morning staff on 5/29 was fabulous. Sleeping? Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear Excursion52333486846, Thank you very much for your kind and flattering review. We're glad you had a great time with us and we look forward to serving you again. Clean, updated, and very accommodating. A stay in a Grandville historic hotel still accommodates you with a fully-furnished room and one with lots of personality. I have stayed in many many hotels and I have never seen someone do this. We hope to have the opportunity to serve you again in the near future and thank you again for choosing to stay with us Sincerely, Duane Zuber Best Western Plus Grandville, Thank you for for choosing to stay with us at the Best Western Plus Grandville. Staff was very kind and helpful. I'll be there again next time I'm in the area! Only thing I didn't like was the bathroom door - didn't really close, not much privacy and very cheap. Would also recommend to friends looking to stay in the area. This room was clean. My husband and I arrived looking forward to some much needed time away. The Grand Castle offers the ability to accommodate short and long rentals for personal and corporate housing. Granted we had a lot of family at this hotel. In the pool, a hook for towels by the shower area would have been nice. Again we are very sorry and hope you will give us another opportunity to serve you in the near future Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for your online review and choosing to stay with us at the Best Western Plus Grandville. We look forward to your next visit and thank you again for staying with us Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for your online review and yes we love suggestions. Our community offers a range of living spaces, including studios, one bedrooms, two bedrooms, three bedrooms, and multi-level penthouses. Come and experience our hotel near the major tourist attractions. Our room had not been cleaned and our drapes were open which we left closed. A little off the beaten path, but nice rooms and very affordable. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience! We are modest no-frills people, so the room completely surprised me with how new and contemporary it was considering the extremely affordable price. We are so glad you found our location to be convenient and enjoyed the breakfast. It was a beautiful hotel everything was nice and new. Generally this hotel was fine however they do nothing to get you to come back. Spoke with assistant GM and denied knowing anything about it. Free Wifi. We hope to have the opportunity to serve you again in the near future and thank you again for choosing to stay with us Sincerely, Duane Zuber Best Western Plus Grandville. Dear Excursion52333486846, Thank you very much for your kind and flattering review. The Grand Castle Apartment Homes, Grandville, Michigan. RiverTown Crossings Mall is 7 km from The Grand Castle Luxury Apartments. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Où la vie vous mène, Best Western® est là. Clean, quiet and comfortable. We had a toilet clog first thing in the morning with water dripping all over the floor. Best Western Grandville was very clean and great place to stay. Free parking. We called down to the front desk to ask for plumbing. The Grand Castle is a multi-family residential development in Grandville, Michigan with 520 apartment units. We hope you will be back to see us again soon! Thank you for the suggestion on the hook by the shower in the pool area. The hotel is nicely appointed and was an excellent value for the number of amenities. Réservation au meilleur prix et offres exclusives toute l'année. Retrouvez toutes les informations sur cet hébergement avec ViaMichelin HOTEL et réservez gratuitement en ligne Room is decorated nicely and the hotel was very quiet. Dear Spartan55, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests.We are so pleased to hear that you enjoyed your stay! Dreamer35545301468 It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. If These Walls Could Talk. Management may want to have a "Nearby Ammenities" reference sheet for new staff & guests. We will reach out to staff to ensure the ammenities are working such as the showers and the pool. Make It A Great Day! We will stay again when in the area. And a 5 yr old. There was also a note put under the door that they didn't enter because of the sign on the door. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. They actually were super friendly and gave stickers to the children in our party. And, it was that way our entire stay - they were always friendly and went out of their way to ensure our comfort. Thank you also for the kind note about our team. Make It A Great Day! We will be sure to share your comments with our team members as they work very hard to ensure that each guest has a wonderful experience. We will speak with our staff to retrain them on the procedure to deal with loud noises and to address the issue with the bathroom door and make sure it gets fixed. Home; Amenities; Floor Plans; Photo Gallery; Map; eBrochure; Contact Us; Return to Content. The hotel was purchased in 1979 by Liam and Ann Cusack and restored to its former gracious grandeur, combining modern comfort with olde worlde charm and elegance. Global15603611798 Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. We will be adding that very soon. Retrouvez également sur notre site les restaurants Michelin ou les sites touristiques étoilés à proximité de votre hôtel, ainsi que les cartes et itinéraires Michelin depuis et vers . Very friendly. I was asked if I wanted to change rooms. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Sur le site de notre partenaire, Booking.com, les voyageurs ayant séjourné dans cet hébergement donnent une note moyenne de 4.6 pour The Grand Castle Luxury Apartments - Grandville. Joanne B, General Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear skyjayd, Thank you so much for taking the time to share your experience about your recent stay with us. They had animal planet on tv! Ne ratez rien des nouveautés et des bons plans pour vos déplacements. We are very happy that you enjoyed your stay. Hotel Location & Nearby Attractions. We would love to return to this Best Western. We have stayed here on 3 occasions. We are very happy to learn that your stay was so peaceful, and we hope to see you again. We have contacted the website that you made your reservation through and have asked them to remove that requirement on reservations made for our property as we completely agree with you. We hope to serve you again in the future. Room. Worth the money. The rep in the evening was new to the job & area. Not long after, a housekeeper came to plunge the toilet. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon! Loved having the extra room to move around. The lobby was also stylish, clean and smelled fresh every time we walked in. But it looks like a great place for families too, with swimming pool and hot tub. I never put it there. I was working, great for business. 1,111 reviews. The rooms are great - very quiet. The fridge was nice ... kept everything nice and cold, the extra room with the couch and second TV was fantastic. I would stay again and would recommend to others. Upper-midscale, smoke-free hotel near I-196, Exit 70; Also near downtown; 3 floors, 68 rooms and suites - elevator; Heated indoor swimming pool - exercise room; Free hot breakfast buffet; Free WiFi; Free … Since it is new, I hope they take some traveler feedback. Joanne. Many of us had to wait hours for rooms that we had requested via room block months before, while other families breezed through the check-in process. Thank you for sharing with us how much you enjoyed your experience. We apologize that the hot tub was being updated during your stay. Vous recevrez même des promos et des … That being said, we will consider this property in the future as we attend many concerts at Van Andel over the course of a year. We hope to impress you again during your next visit and we thank you for sharing your experience. Faucet leaked in room. Best Western Plus Grand Castle Inn & Suites Grand Rapids West. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Hi Donald, Thank you for taking the time to leave a review. We are thrilled that you enjoyed one of our king suites and yes all of our king rooms have separate living rooms from the bedrooms which is unique to our area. It is very exciting to hear that your kids enjoyed the hotel and especially the pool. Nice pool and work out area. We were impressed with everything and would consider staying here again. Here it is two days after that and no one has called. Venez découvrir votre Nouvelle Golf, à partir de 199€/mois avec apport et sous conditions de reprise. However, the manager had it cleaned for us immediately. The staff was friendly and the pool area was very clean and nice. 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